Privacy Policy

Introduction

At Onyx Storm Crusher Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

By using our services or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name and contact details (email, phone number, address)
• Company information and job title
• Project requirements and specifications
• Communication preferences
• Financial information for billing purposes

Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device and operating system information

How We Use Your Information

We use the collected information for the following purposes:

• Providing architectural design and consultation services
• Communicating about projects, updates, and service-related matters
• Processing payments and managing billing
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)
• Maintaining security and preventing fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party contractors, consultants, and service providers who assist in our operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Protection: To protect our rights, property, or safety, or that of others
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure backup and recovery procedures
• Regular monitoring for security breaches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Project-related information: 7 years after project completion
• Financial records: As required by Canadian tax law
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months from collection

Your Rights and Choices

Under applicable privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.